Terms & Conditions
Introduction
Welcome to Co-Cal Training. By using our website or enrolling in our courses, you agree to follow these Terms and Conditions. If you don’t agree, please don’t use our services.
Your Account
- To enrol in a course, you must provide accurate details and create an account.
- Keep your login information safe. You’re responsible for any activity under your account.
- Let us know immediately if you think someone has accessed your account without permission.
Payments and Refunds
- Full payment confirms your place on the course.
- You can request a refund within 14 days of purchase if you haven’t accessed the course materials.
- Refunds won’t be given after you’ve made significant progress in the course.
- Contact us at info@cocaltraining.com to request a refund.
Price Match Guarantee
We are committed to offering the best value. If you find an identical course from another provider at a lower price, let us know, and we’ll match it.
- The course must be identical in content, level, and support.
- Price match requests must be made within 14 days of purchase.
- Contact us with evidence of the lower price at info@cocaltraining.com
Course Access and Materials
- You’ll get access to your course materials after payment. These are for your personal use only.
- Sharing, copying, or selling course materials is not allowed.
- We may update course content to keep it relevant and accurate
Tutor Support
- Tutor support is available during your course.
- We aim to respond to all queries within 48 hours during business days.
Behaviour and Conduct
- Please treat other learners, tutors, and our team with respect.
- Offensive behaviour or misuse of our services will result in removal from the course without a refund.
Our Responsibility
- We work hard to provide uninterrupted access, but we aren’t responsible for issues beyond our control (e.g., internet problems).
- We can’t guarantee specific outcomes or career success from completing a course.
- Apprenticeships page – please can you add a coming soon
- Take off the employer’s section
